Order and delivery policy
How ordering, delivery and returns work.
How ordering works
Add products to your cart and send the list to us on WhatsApp. Our team confirms availability, price and delivery with you before anything ships.
Payment
We share payment details on WhatsApp when we confirm your order.
Delivery
Delivery time depends on your location and stock. We tell you the expected date when we confirm the order.
Returns
Medicines cannot usually be returned once delivered, for safety reasons. If a pack arrives damaged, expired or wrong, message us on WhatsApp within 48 hours with a photo and we will put it right.
Last updated: 4 November 2026